Return & Refund Policy

We do not accept returns for any products at this time.

If a customer changes their mind or no longer wants the product, the order will not be eligible for return or refund.

All products purchased from us are non-refundable.

Size Exchange

• Exchange is available only for size issues of the same product.
• Request must be raised within 48 hours of delivery.
• ₹200 courier charge per product applies for size exchanges.
• Additional shipping charges, if any, must be borne by the customer.
• Product must be unused, unwashed, unaltered and returned in original packaging.

Wrong Product or Defective Product Replacement

• An unboxing video is mandatory for any damaged, defective or missing item claim.
• The video must clearly show the package label, sealed package opening and product condition.
• Wrong or defective products will be replaced with the correct product.
• No courier charges apply for approved defective or wrong-product replacements.

Reporting Issues

• All issues must be reported within 48 hours of delivery.
• Email us at care@zennmics.in.
• Use subject format: (Order Number)_exchange or replacement.
• Provide detailed information regarding the issue.
• Requests submitted after 48 hours may not be eligible.

Quality Check & Claim Approval

All returned products undergo inspection before exchange or replacement approval.

Claims may be rejected if:

• The unboxing video is missing, edited, incomplete or unclear.
• The claim does not match inspection findings.
• The request is submitted after the reporting period.
• The product has been used, washed, altered or damaged by the customer.

Reverse Pickup Policy

• Reverse pickup depends on service availability in your pin code.
• Pickup will be attempted only once.
• If pickup fails, customers must self-ship the product.
• If reverse pickup is unavailable, customers may courier the parcel directly.
• Shipping address and instructions will be shared via email.